Privacy & Data Protection Policy

Lujain Beauty International Trading places a high priority on protecting the privacy and personal information of its customers. Our data practices are designed to ensure that personal information is collected and processed only when necessary to operate our online store, fulfill orders, provide customer support, and maintain a secure shopping experience.

Our Core Privacy Commitments

• Your data is not for sale: We do not sell, rent, or trade your personal information with third parties for their independent commercial purposes.

• Secure payment processing: We do not store complete payment card numbers. Sensitive payment information is processed through specialized payment service providers using industry-standard security measures.

• Control over your information: You may contact us to request access to, correction of, or deletion of eligible personal information, including information used for marketing purposes, subject to applicable laws.

1. Information We Collect and How We Use It

When you use the online store operated by Lujain Beauty International Trading, we may collect certain personal information that is necessary to process your purchases and provide our services.

We limit the collection and use of personal information to legitimate operational, contractual, security, and legal purposes.

Order and Delivery Information

When you place an order, we may request information such as your name, telephone number, email address, and delivery address.

This information may be used to:

• Process and confirm your order.

• Prepare and dispatch purchased products.

• Generate the shipping information required by the delivery provider.

• Contact you regarding your order or delivery.

• Provide customer service and after-sales support.

Only the information necessary to complete delivery may be shared with the applicable shipping provider, which may include DHL, Aramex or another logistics provider used to fulfill your order.

Payment Information

Lujain Beauty International Trading does not store or have access to your complete bank card number.

Payment transactions are processed through specialized payment service providers that use encryption and security controls designed to comply with applicable PCI-DSS requirements.

Our systems may retain limited transaction-related information, such as the card type, partially masked card details, or a transaction identifier, where necessary for payment verification, order management, refunds, dispute resolution, and fraud prevention.

Fraud Prevention and Security

Certain orders may be subject to automated or manual security checks designed to identify unusual activity, unauthorized transactions, fraudulent behavior, or misuse of payment methods.

Where there are reasonable indications of unauthorized activity or a security risk, we may temporarily suspend, decline, or place an order on hold, or request additional information to verify the transaction.

Third-Party Service Providers

Personal information is disclosed only where reasonably necessary to provide the requested service, operate our platform, comply with legal obligations, or protect the security of our customers and systems.

Depending on the service involved, this may include:

• Shipping and delivery companies for order fulfillment.

• Payment processors for secure transaction processing.

• Technology and analytics providers that support the operation and improvement of our website.

• Government authorities or regulatory bodies where disclosure is legally required.

We may use analytics services such as Google Analytics and similar technologies to understand website performance, identify technical issues, and improve the customer experience, subject to the privacy settings and policies applicable to those services.

2. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purpose for which it was collected, unless a longer retention period is required by applicable accounting, tax, commercial, regulatory, or legal obligations.

Browsing and Marketing Information

Certain browsing, usage, and marketing-related information may be deleted, anonymized, or otherwise de-identified following a period of inactivity, in accordance with our operational practices and the settings of the services we use.

Orders and Financial Records

Order records, invoices, payment-related records, and financial information may be retained for the period required by applicable accounting, tax, commercial, and legal requirements.

Once the applicable retention period has expired and there is no continuing legitimate or legal reason to retain the information, it may be securely deleted or otherwise disposed of where technically and legally appropriate.

3. Regional Data Protection and Regulatory Compliance

Lujain Beauty International Trading seeks to maintain appropriate data protection practices while taking into account the privacy and data protection requirements applicable to customers based on their location and the nature of the services provided.

Customers in the Gulf Cooperation Council

For customers located in GCC countries, we take into consideration applicable privacy and personal data protection requirements in the jurisdictions where our services are offered, including relevant regulations in the Kingdom of Saudi Arabia and the United Arab Emirates.

Where applicable, this includes consideration of the requirements established under the Saudi Personal Data Protection Law (PDPL) and relevant UAE personal data protection legislation.

Customers in the European Union and United Kingdom

Where European or UK data protection laws apply to your use of our services, you may have certain legal rights depending on the circumstances and applicable legislation.

These rights may include the ability to:

• Request access to personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Request deletion of certain personal information.

• Request restriction of certain processing activities.

• Object to certain types of processing.

• Request a copy of certain personal information you have provided to us.

All such requests are assessed in accordance with the applicable law and any relevant legal exemptions or limitations.

4. Cookies and Similar Technologies

Our online store uses cookies and similar technologies to operate essential functions, improve usability, analyze website performance, and support marketing activities.

The types of cookies and similar technologies we may use include:

Essential Cookies

These technologies are required for core store functionality, including shopping cart management, checkout functionality, session management, security, and other essential website features.

Analytics and Performance Cookies

These technologies help us understand how visitors interact with our website, including which pages are visited, how the website performs, and whether technical errors occur.

The information helps us identify areas for improvement and maintain a reliable shopping experience.

Marketing and Advertising Technologies

We may use advertising and marketing technologies provided by trusted platforms such as Google and Meta to measure advertising performance and deliver or display content and offers that may be more relevant to your interests on external platforms, subject to applicable privacy controls and settings.

Managing Cookie Preferences

You can control or restrict cookies through your browser settings and other privacy controls available on your device.

Please note that disabling certain essential cookies may prevent some parts of the store from functioning correctly, including features related to shopping carts, checkout, payment processing, or site preferences.

5. Information Security

We maintain reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

Depending on the nature of the information and service, these measures may include SSL/TLS encryption, access controls, payment security measures, monitoring for suspicious activity, and other appropriate security practices.

Nevertheless, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. While we take reasonable measures to protect your information, absolute security cannot be guaranteed.

6. Children and Legal Capacity

Our online store is intended for individuals who are legally permitted to enter into online transactions under the laws applicable in their country of residence.

By using our website and placing an order, you confirm that you have the legal capacity required to enter into the transaction under applicable law, or that you are using the service with the consent and supervision of a parent or legal representative where required.

7. Requests to Access, Correct, or Delete Personal Information

If you would like to know what personal information we hold about you, believe that certain information needs to be corrected, or wish to request the deletion of eligible personal information, you may contact our privacy team.

For security purposes, we may need to verify the identity of the person submitting the request before processing it.

Certain information may not be eligible for deletion where we are legally required to retain it or where retention is necessary for accounting, taxation, transaction records, legal claims, fraud prevention, or other legitimate legal purposes.

8. Contact Our Privacy Team

For privacy-related questions or to exercise applicable rights concerning your personal information, please contact Lujain Beauty International Trading using the information below:

Lujain Beauty International Trading

Registered Office:
ADNAN KAHVECI MAH. 34528, ERENLER CAD. NO:24
BEYLIKDÜZÜ / ISTANBUL – TÜRKİYE

Privacy WhatsApp:
+90 542 388 45 26

Privacy Email:
info@lujainbeauty.com

Lujain Beauty International Trading may update this Privacy & Data Protection Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal and regulatory requirements.

The updated version will become effective once published on our website, unless otherwise stated.