Shipping & Delivery Policy

1. Order Fulfillment & Shipping Sources

Lujain Beauty International Trading operates a flexible fulfillment and shipping system designed to process and deliver customer orders safely and efficiently. The shipping origin may vary depending on product availability, destination, and operational requirements.

• Available Inventory Fulfillment: When a product is available within our designated inventory, the order will be prepared, securely packaged, and processed for shipment.

• Shipping from Istanbul: Certain products and orders may be dispatched directly from our logistics operations in Istanbul, Türkiye, particularly when the product is not available within inventory allocated to the destination.

• Processing Time: Orders are generally prepared, securely packaged, and handed over to the shipping carrier within 1–3 business days after successful payment confirmation, although processing times may vary in certain circumstances.

2. Shipping Options, Fees & Carriers

We work with reliable international and regional shipping providers to offer secure and trackable delivery options.

Depending on the destination and order, shipping may be handled by:

• DHL Express

• Aramex

• Or another suitable shipping provider selected according to the destination and order requirements.

Shipping Fees

Shipping charges are determined based on factors such as the order value, destination, package weight, and available delivery service.

Where free shipping or a fixed shipping rate is available, the applicable offer will be displayed at checkout before the order is completed.

If shipping charges apply, the final available shipping cost will be shown during checkout.

3. Estimated Delivery Times

Delivery times vary depending on the destination country, shipping origin, carrier, customs procedures, and local delivery conditions.

Destination	Potential Shipping Origin	Estimated Delivery
UAE & Saudi Arabia	Available inventory / fulfillment operations	4–7 business days
UAE, Oman & Bahrain	Istanbul, Türkiye	4–9 business days
Kuwait, Saudi Arabia, Qatar & Lebanon	Istanbul, Türkiye	5–9 business days
United Kingdom & Europe	Istanbul, Türkiye	2–6 business days
United States & Canada	Istanbul, Türkiye	2–7 business days
Other international destinations	Istanbul, Türkiye or another applicable origin	2–6 business days

These delivery periods are estimates and are not guaranteed delivery deadlines. Delays may occur due to customs clearance, severe weather, public holidays, carrier congestion, operational disruptions, or other circumstances beyond our reasonable control.

4. Customs Duties, Taxes & Local Charges

Customs regulations, import requirements, and taxation vary from one country to another.

Unless otherwise stated at checkout, shipments may be sent under DDU (Delivered Duty Unpaid) terms. This means that import duties, local taxes, VAT, customs clearance charges, or other destination-related fees may not be included in the amount paid at checkout.

Such charges may include:

• Import or customs duties.

• VAT or other local taxes.

• Customs clearance fees.

• Handling or processing fees imposed by the carrier or local authorities.

Where applicable, these charges are the responsibility of the customer or recipient in accordance with the laws and regulations of the destination country, unless the checkout clearly states that such charges are included.

5. Shipment Tracking

Shipments are provided with tracking information whenever tracking is available through the selected carrier.

Once an order leaves the fulfillment facility, the customer may receive an email or WhatsApp notification containing the shipment details and tracking number.

The tracking number can be used to monitor the shipment through the shipping provider's tracking system, such as DHL, Aramex.

Tracking updates may occasionally take time to appear while the shipment is being transferred between logistics facilities or undergoing customs clearance.

6. Order Changes, Cancellations & Out-of-Stock Products

Order Cancellation or Modification

Customers may request an order modification or cancellation within the first two hours after placing the order, provided that the order has not yet entered the fulfillment or shipping process.

Once order processing has begun or the shipment has been handed over to the carrier, modifications to the delivery address or cancellation may no longer be possible.

Out-of-Stock Items

In the rare event that a product becomes unavailable after an order has been confirmed, our customer service team will contact the customer using the contact information provided with the order.

Depending on the circumstances, available solutions may include:

• Offering a suitable alternative product.

• Suggesting a comparable product.

• Removing the unavailable item from the order.

• Refunding the value of the unavailable item.

• Cancelling the order and issuing the applicable refund.

7. Delivery Security & Address Accuracy

Customer Responsibility for Delivery Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete, including:

• Full name.

• Delivery address.

• Telephone number.

• Postal or ZIP code where required.

• Any additional information necessary to locate the delivery address.

Lujain Beauty International Trading may not be responsible for delays, failed deliveries, or additional costs resulting directly from an incorrect, incomplete, outdated, or unusable delivery address provided by the customer.

Signature Upon Delivery

Depending on the carrier, destination, order value, and nature of the shipment, a signature may be required upon delivery.

If the customer is unavailable, the carrier may permit an authorized representative to receive the shipment on the customer's behalf, subject to the carrier's policies.

Damaged Shipments

If a shipment arrives visibly damaged or shows signs of opening or tampering, customers are strongly encouraged to document the condition immediately with clear photographs or video and contact our customer service team as soon as possible.

For shipping-related damage, we recommend reporting the issue within 24 hours of delivery to facilitate communication with the carrier and allow us to determine the appropriate resolution, which may include replacement or refund following review.

8. Shipping & Customer Support

For questions regarding an active shipment, order modifications, delivery issues, or shipping-related concerns, please contact Lujain Beauty International Trading through:

💬 Customer Service Phone / WhatsApp:
+90 542 388 45 26

✉️ Official Support Email:
info@lujainbeauty.com

Company Address

Lujain Beauty International Trading

ADNAN KAHVECI MAH. 34528, ERENLER CAD. NO:24
BEYLIKDÜZÜ / ISTANBUL – TÜRKİYE

Customer Service Hours: Daily from 09:00 AM to 07:00 PM (GMT+3).

Lujain Beauty International Trading reserves the right to update this Shipping & Delivery Policy when necessary to reflect changes in shipping providers, available destinations, shipping charges, operational procedures, or applicable legal and regulatory requirements.