Terms & Conditions

1. Welcome to Lujain Beauty International Trading

Welcome to Lujain Beauty International Trading. We specialize in providing a carefully selected range of vitamins, dietary supplements, cosmetics, personal care products, and beauty products, with a strong focus on authenticity, quality, and reliable delivery to customers across various destinations.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. These terms are intended to establish a clear and transparent framework governing purchases, payments, shipping, returns, and customer services.

2. Product Quality, Authenticity & Halal Standards

We are committed to sourcing products from reliable channels and handling them in accordance with appropriate quality and safety standards.

• Authentic Products: We aim to provide genuine, brand-new products sourced from official manufacturers, authorized distributors, or trusted suppliers.

• Halal-Compliant Products: Where a product is marketed as halal, this representation is based on the manufacturer's information and/or applicable certification available for that product.

• Quality Standards: Products are selected and reviewed based on available product information, supplier documentation, usage information, and applicable requirements before being offered through our store.

• Proper Storage: Products are handled and stored in accordance with the manufacturer's recommended storage conditions, taking into consideration the nature and requirements of each product.

• Expiration Dates: We take reasonable steps to ensure that products supplied to customers have appropriate production and expiration dates, and product information is reviewed before dispatch in accordance with our procedures.

3. Order Cancellation, Returns, Exchanges & Refunds

We aim to provide a clear and practical customer experience. Cancellations, returns, exchanges, and refunds are subject to the following conditions.

Order Cancellation

You may request cancellation of an order before it has been shipped. If the cancellation is approved, the applicable refund will generally be issued through the original payment method, subject to the processing time required by the payment provider or bank.

Damaged or Incorrect Products

If you receive a damaged product or an item that differs from what you ordered, please contact our customer service team as soon as possible and provide the information and photographs required to assess the issue.

Depending on the circumstances, we may offer one of the following solutions:

• Replacement or reshipment of the affected product.

• Refund of the applicable product amount.

• Store credit, where appropriate and accepted by the customer.

Unopened Products

For products that remain unopened, unused, sealed, and in their original condition suitable for resale, a return or store credit may be available depending on the nature of the product, destination, and applicable regulations.

Opened or Used Products

Due to the health and personal-care nature of many of the products we offer, products that have been opened, used, unsealed, or removed from their original packaging generally cannot be returned, except where the product is defective, damaged, or incorrectly supplied.

4. Pricing, Currency & Payment

We display product prices in a manner intended to make shopping convenient for customers from different countries.

• Local Currency Display: Prices may be displayed in a local currency for convenience and may represent an estimated converted value. The actual amount charged may vary depending on the exchange rate applied at the time of payment.

• Payment Currency: The final transaction is processed in the currency displayed and supported at checkout.

• Currency Conversion Fees: Your bank or card issuer may apply foreign exchange, international transaction, or other banking fees. Such charges are outside the control of Lujain Beauty International Trading and are not collected by us.

• Final Order Amount: The amount payable is the final amount presented at checkout, including any shipping charges or other applicable costs disclosed before the order is confirmed.

5. Shipping, Delivery & Customs

We provide shipping services to various GCC countries and international destinations through available shipping providers and delivery options.

Customs Duties & Taxes

Customs regulations, import duties, and taxes differ between countries. Accordingly, certain shipments may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the authorities in the destination country.

Unless expressly stated otherwise at checkout, any such destination-country charges are the responsibility of the recipient or customer.

Customs Delays

Some shipments may be subject to inspection, clearance procedures, or additional review by local customs authorities. Such procedures may result in delivery delays.

If a shipment encounters a customs-related issue, our customer service team will assist with communication and follow-up with the relevant shipping provider to the extent reasonably possible.

Where delivery ultimately becomes impossible because of a shipment-related issue, we will assess the circumstances and determine an appropriate resolution, which may include reshipment, refund, or store credit depending on the specific situation.

Accuracy of Delivery Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If delivery cannot be completed because the address is incorrect, incomplete, outdated, or otherwise unusable, we may contact the customer to obtain corrected information or arrange another delivery attempt. Additional shipping charges may apply depending on the circumstances and the carrier's requirements.

6. Secure Payment Methods

We work with specialized payment service providers to offer secure and reliable payment options to our customers.

Available payment methods may include:

• Credit and Debit Cards: Including supported cards issued through networks such as Visa and Mastercard.

• Buy Now, Pay Later / Installment Services: Certain flexible payment services, such as Tabby and Tamara, may be available to eligible customers in selected markets, subject to the terms and eligibility requirements established by the relevant provider.

• Digital Payment Methods: Additional digital payment options may be introduced from time to time depending on availability and support in the applicable market.

Sensitive payment information is processed through specialized payment providers. Lujain Beauty International Trading does not store complete payment card numbers on its own systems.

7. Order Processing & Shipment Tracking

We aim to process confirmed orders as efficiently as possible.

• Order Preparation: Orders are generally prepared and dispatched within approximately 24–48 business hours, although processing times may vary during promotional periods, periods of unusually high demand, or circumstances beyond our reasonable control.

• Tracking Information: Once an order has been shipped, tracking information will be provided when available from the shipping carrier.

• Shipment Monitoring: Customers may follow the progress of their shipment through the tracking information provided by the carrier or through available order-tracking features within their account.

• Shipping Notifications: Order and shipping updates may be sent by email, WhatsApp, or another communication method associated with the order.

8. Privacy & Data Protection

We are committed to handling customer information responsibly and implementing appropriate measures to protect personal data.

Information such as your name, delivery address, telephone number, email address, and order details may be collected and used when necessary to:

• Process and fulfill orders.

• Facilitate payment transactions.

• Arrange product delivery.

• Communicate with customers.

• Provide after-sales support.

• Improve our website and services.

Lujain Beauty International Trading does not sell or rent customers' personal information for independent commercial purposes.

For additional information regarding the collection, use, retention, and protection of personal information, please refer to our Privacy & Data Protection Policy.

9. Customer Service & Contact Information

If you have any questions regarding your order, payment, shipping, returns, or any of our services, you can contact our customer service team through:

Email:
info@lujainbeauty.com

WhatsApp:
+90 542 388 45 26

Company Address

Lujain Beauty International Trading

Registered Office:
ADNAN KAHVECI MAH. 34528, ERENLER CAD. NO:24
BEYLIKDÜZÜ / ISTANBUL – TÜRKİYE

We recommend that customers carefully review these Terms & Conditions before completing a purchase.

Lujain Beauty International Trading reserves the right to amend or update these Terms & Conditions from time to time to reflect changes to our services, payment methods, shipping arrangements, business practices, or applicable legal and regulatory requirements.

Any revised version will become effective once published on our website unless otherwise specified.